Student Refund Policy
LifeSpanEd – Student Refund Policy
Effective Date: October 10, 2023
At LifeSpanEd.com, we are committed to providing an exceptional learning experience for our students. We understand that there may be circumstances where you may need to request a refund for a course you have enrolled in. This Refund Policy outlines the terms and conditions for requesting a refund.
1. Eligibility for Refund
1.1 15-Day Money-Back Guarantee: For most courses, we offer a 15-day money-back guarantee from the date of purchase. If you are not satisfied with the course and meet the following criteria, you may be eligible for a refund:
- You have not completed more than 5% of the course content.
- You have not received a certificate of completion.
1.2 Exceptions: The following circumstances are exceptions to the 15-day money-back guarantee and do not qualify for refunds:
- Courses with specific non-refundable policies stated at the time of purchase.
- Courses purchased with promotional discounts or bundled offers where the refund policy may differ.
- Refund requests made after the 15-day period has elapsed.
2. How to Request a Refund
To request a refund, you must contact our support team within the 15-day money-back guarantee period, providing the following information:
- Your full name
- Email address used for the purchase
- Course name and instructor
- Reason for the refund request
3. Processing Refunds
3.1 Refund Method: Refunds will be processed using the same payment method used for the purchase. If a refund is not possible through the original payment method, a site purchase credit will be provided.
3.2 Processing Time: Refunds will be processed within 7-10 business days from the date of approval.
4. Course Access
4.1 Course Deactivation: Once a refund is requested, you will lose access to the course content, and your enrollment will be terminated.
5. Dispute Resolution
If you are dissatisfied with the outcome of your refund request, you can contact our support team for dispute resolution. We will work with you to address any concerns or disputes.
6. Changes to Refund Policy
We reserve the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for changes.
7. Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact our support team at support@lifespaned.com.