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Free PDF Efficient Peoplecert - CASM Reliable Test Practice

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q20-Q25):

NEW QUESTION # 20
What is Lean?

A. The DevOps values
B. A standard for delivering software
C. A production philosophy that focuses on improving customer value
D. A method of work that pulls the flow of work

Answer: C

Explanation:
Lean is a production philosophy derived from Toyota's manufacturing system, which focuses on delivering customer value by reducing waste, improving flow, and continuously enhancing processes.
A . Incorrect. Lean is not a standard for delivering software. It is a broader philosophy that can be applied across industries.
B . Correct. Lean's primary objective is to optimize customer value by eliminating inefficiencies and improving workflow.
C . Incorrect. While Lean uses pull systems to manage workflow, this is a method within Lean and not its overall definition.
D . Incorrect. DevOps values align with Lean principles but do not define Lean itself.
Reference:
Lean Thinking by James Womack and Daniel Jones
SAFe Framework: Applying Lean Principles

NEW QUESTION # 21
Intelligent automation requires which initial element?

A. Resilient technology
B. Resilient process
C. Intelligent tools
D. Intelligent process

Answer: D

Explanation:
Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.
A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.
B . Incorrect. Tools are important but secondary to having a well-designed process.
C . Incorrect. Resilient technology supports automation but does not serve as the starting point.
D . Incorrect. Resilient processes are an outcome of intelligent process design.
Reference:
ITIL 4: Role of intelligent automation in service management.
Agile and DevOps: Process-first approach to automation.

NEW QUESTION # 22
What BEST describes the Practice Backlog?

A. The single source of requirements for a practice
B. The artifact that documents what will be needed in the next Sprint
C. All of the above
D. The project plan that will guide the practice's implementation roadmap

Answer: A

Explanation:
The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A . Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B . Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C . Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D . Incorrect. Only B accurately reflects the nature of a Practice Backlog.
Reference:
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.

NEW QUESTION # 23
What is Agile Service Management?

A. A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems
B. A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure
C. A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
D. A cultural movement that aims to increase software delivery velocity and improve service reliability

Answer: B

Explanation:
Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:
A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.
B . Incorrect. This describes Lean principles rather than Agile Service Management.
C . Incorrect. This describes DevOps rather than Agile Service Management.
D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.
Reference:
ITIL 4 Service Value System.
Agile Service Management Guide (Agile and ITIL integration).

NEW QUESTION # 24
Which statement applies to Agile Process Engineering?

A. Robust documentation is required
B. Has a linear, sequential approach
C. All requirements are defined upfront
D. Shapes future increments on current business conditions

Answer: D

Explanation:
Agile Process Engineering focuses on adaptability and iterative design, aligning future iterations with current needs and business conditions.
A . Correct. Agile evolves based on current feedback and conditions, enabling flexibility and continuous improvement.
B . Incorrect. Agile avoids linear, sequential approaches, favoring iterative cycles.
C . Incorrect. Agile does not define all requirements upfront; it adapts as new needs emerge.
D . Incorrect. Agile minimizes documentation, focusing on value delivery over rigid processes.
Reference:
Scrum Guide 2020: Iterative and incremental development.
ITIL 4: Agile Service Management and adaptability.

NEW QUESTION # 25
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